Privacy Policy

Privacy Policy

Daxdi processes personal data of Users who visit and use our Online Platform. Zentica LTD controls the data for this purpose. In this Privacy Policy we will discuss exactly what data we process, how and why we process it and what your rights are.

If you would like more information about how we collect personal data through cookies or other tracking methods, please read our Cookie Policy. We have defined the capitalized terms we use in this policy in our Terms of Use.

The information we collect and process

When you use our Online Platform we will ask you for this information, Creation of an account. When you create an Account with us we ask you to add your email address with a secure password. You can also use a social networking account, such as Facebook, to create a Daxdi Account. If you create an account through social networks, we will receive basic information from your social networks account, which we will use to create your account, including the email address associated with your social networks account. We may also receive information about status updates or content that you have viewed or clicked on while using that social networking account. In addition, you can check and change the privacy settings on the relevant social networking site, which will change which information we have access to.

Creating your Daxdi profile. After you have created your Account, we will ask you for additional information before you can use all the features of our Online Platform: your full name, email address, phone number and address. We may also ask for your date of birth, bank account number and, if applicable, your VAT number and your companies Chamber of Commerce number. We need this information to contact you, to ensure that the Lots can be sent to or collected from you and to ensure that you can receive payments or refunds.

Customer service. When you contact our Customer Service team or when they contact you, we collect information about the reason for this contact. We will also collect the information you provide to us by phone or email, including any communication we have with other Users about you or the Lots you have offered or purchased. You may also communicate with other Users through our Online Platform. If you use this feature we may review, scan or analyze your messages for the purposes of fraud prevention, risk assessment, investigation or customer service.

Information from your browser. When you use Daxdi we automatically collect certain information that your browser sends, even if you have not created an account or are not logged in. This information includes details about how you have used the platform, your IP address, access times, hardware and software information and information about the device you used.

Your transactional information. We maintain records of transaction and payment data. These records may be more detailed than the concise summary you see in your Account. Cookies. We also use cookies (small text files that your computer sends each time you visit our Online Platform) or similar tracking methods, for example, mobile advertising ID numbers on our website and application (for mobile phones). We use these tracking methods to give you a better experience with Daxdi. For example, they help us recognize your device, store your language preferences and keep you connected so you do not have to log in again each time you use Daxdi. Learn more about how and why we use cookies in our Cookie Policy.

Why we collect this information?

We use your personal data for the following reasons: To make your experience with Daxdi as smooth and easy as possible. We use your data to fulfil our contractual obligations to you, while ensuring that you can enjoy all the exciting features of our online platform. For this reason we use your data to: Give you access to use all the functions of our Online Platform, including the payment functions. Make sure that the screen you see is compatible with your browser and device. Support you if you have any questions or problems with your Account or transactions. We may contact you in a number of ways to help you resolve problems: by email, phone, text messages or notifications. Send you status updates, invoices and/or payment reminders by email, SMS, WhatsApp, any other direct messaging platform, or notifications. Keep our internal administration in order. Provide, customize, measure and improve our advertising and marketing. We want to provide all our users with a great experience on our Online Platform. To help us achieve this goal, we want to know what Users click on and what you think of our Services. In this context, we process your data for:

Show you suggestions (e.g., interesting lots) and personalized ads (on other websites) based on how you interact with our Online Platform. Inform you about additional services, events, offers, promotions or benefits. Contact and communicate with you by email, phone or SMS (or any other direct messaging platform). Invite you to leave comments on our Services. Work with anonymous statistical information to better understand who uses Daxdi, perform market analysis, improve our marketing and transactional emails, and optimize navigation on our Online Platform. To optimize our Services and marketing we may use cross-device tracking from external service providers (such as Google and Criteo). We use cross-device tracking to track your behavior on different devices that are linked by a unique user ID. This user ID is assigned to you during registration. By tracking your behavior, we can provide you with personalized content on all your devices. For example, we can show you personalized content on your computer based on your behavior in our mobile application. You can find more information about managing cross-device tracking in our Cookie Policy.

To ensure that Daxdi is a secure and reliable platform for both Buyers and Sellers. Maintaining a secure and reliable Online Platform is very important to us. We may need to process and store your data to protect our Users or to comply with certain legal obligations. In this context we process personal data for: Prevent, track and counteract fraud or any other illegal or unethical use of our Online Platform. For example, our Fraud team uses this data to search for Users who do not comply with our Terms of Use and our systems may link several data points to prevent (temporarily or permanently) these Users from using our Online Platform. Register, mediate and resolve possible disputes or irregularities. Comply with our legal obligations, such as keeping records and assisting in criminal or other investigations conducted by the relevant authorities. Enforce our Terms of Use and other policies. Use predictive models to determine whether we need to ask certain Users for a form of payment security or block their Bid or payment. For example, we use a Users bidding, purchase or sales history and location to predict the likelihood that the purchase agreement will be cancelled. Depending on the outcome of this model we may ask you to verify your credit card before placing a Bid as a security measure.

How we protect your information and how long we store it

We take the security of your data very seriously. That is why we have security procedures and technical restrictions in place to protect your data from unauthorized access, destruction or alteration. In addition to our security measures, such as encryption of your data, we recommend that you choose your password carefully and ensure that you keep your login details secret.

We retain your information for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period for your personal data may vary depending on the purpose of the processing (for example, for payment services or fraud prevention) and our legal obligations. For example, we are legally required to retain information about your purchases and sales (including financial data) for a period of 10 years.

How to access, control and modify your personal data

You can adjust the information associated with your Account using your Account settings. If you want to know what information we hold about you, you can ask us to send you a summary of your personal information. You may also ask us to delete your personal information. You can do this by sending an email to privacy@Daxdi.com. Please clarify in the subject line whether you are requesting access to or removal of the data. This will make it easier for us to help you as soon as possible. Please note that we may request additional information to verify your identity, such as a copy of your ID, before we can begin working on your request. In addition, in certain cases you may object to or request restrictions on certain processing. If you have asked us to remove your personal information: We may refuse to delete or anonymize your information if you still have certain obligations to us or another User (for example, if you still have to deliver a Lot or pay an outstanding commission invoice). We may retain some of your personal information if this is necessary for our legitimate interests, for example, for fraud detection and prevention. For example, if you delete your Account and we have good reason to believe that you have not acted in accordance with our Terms of Use, we may retain certain information in that Account to prevent you from opening another Account in the future. User Material that you have uploaded to our Online Platform (including the names of artists) will remain publicly visible on our Online Platform.

Privacy violations

If you believe that we have violated your privacy rights, please let us know by sending an email to privacy@Daxdi.com. Once we have received your email, we will investigate as soon as possible. You can also file a complaint with the relevant national supervisory authority.

Changes to our Privacy Policy

We have the right to update or supplement this Privacy Policy at any time. If we do so, we will post the updated version on our Online Platform. Therefore, you will find the most up-to-date version of our Privacy Policy on our Online Platform. If any updates significantly affect the way you use our Online Platform, we will notify you by e-mail. If there is any conflicting information between the English version of our Privacy Policy and any of the translations into other languages, the English version will prevail.

Contact

If you have any questions about this Privacy Policy, you can contact us at any time:

Zentica LTD

20-22 Wenlock Road

London, N1 7GU

If you have any questions about this Privacy Policy, you can contact us at any time:

Daxdi

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